General FAQ

Where can I find the terms and conditions of the partnership    

You can find it within seller center under Your Profile. Just login Seller Center -> Setting-> Your Profile-> Scroll untill bottom -> Download the Commercial Terms

How can I check my commission rate?    

You can check your commission rate under Your Profile as well. Just follow these steps: Login Seller Center -> Setting -> Your Profile -> Commisions & Fees Tab

Do you have a seller service hotline for seller-related queries?    

Unfortunately, this feature is currently unavailable. Please submit ticket to Seller Helpdesk

I will be out of town. What should I do?    

You're advised to set your account to Holiday Mode to avoid any potential penalties or underperformance.

How do I change my registered address and company details?    

You can change it by submitting your details via http://bit.ly/Seller_Center_Setting

How do I terminate my contract with ZALORA?    

That's unfortunate to hear! Please submit ticket to Seller Helpdesk or contact your Account Manager.

Why can't I login to my Seller Center    

Please submit ticket to Seller Helpdesk via email address (seller-support@my.zalora.com)

How do I add more users    

You can add more users via the manage user tab. Login to Seller Center -> Manage User -> Add User

Why were my account changes rejected?    

Sellers are unable to make any account changes in Seller Center. If you need any changes done, please submit via http://bit.ly/Seller_Center_Setting. 

I can't register a new user as the Seller Center rejects the email used.    

Kindly follow the steps in http://bit.ly/Seller_Center_Setting. If the issue persist, please contact Seller Helpdesk.